Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pequodsclub.click, place orders online, subscribe to our communications, or otherwise interact with our services. We are committed to protecting your privacy and handling your data with transparency, integrity, and care.

Please read this Privacy Policy carefully before using our website or services. By accessing or using pequodsclub.click, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to all users of our website, mobile-optimized pages, online ordering systems, loyalty programs, email newsletters, and any other digital touchpoints operated by Pequod's Pizza.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We are dedicated to delivering exceptional pizza and dining experiences to our customers. For purposes of this Privacy Policy, Pequod's Pizza is the data controller responsible for your personal information.

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us using the details above or via the contact section at the end of this document.

2. Information We Collect

We collect various categories of information depending on how you interact with us. Below is a detailed breakdown of the types of information we may collect about you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Date of birth (where provided for age verification or promotional purposes)
• Username and password (for account holders)
• Profile preferences such as favorite menu items or dietary requirements

2.2 Payment and Financial Information

When you make a purchase through our website or online ordering platform, we collect payment information necessary to complete the transaction. This may include:

• Credit or debit card details (processed via secure third-party payment processors; we do not store full card numbers on our servers)
• Billing address associated with the payment method
• Transaction history and order records
• Gift card or promotional code redemption data

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain data about your interaction with our digital services, including:

• Pages viewed and time spent on each page
• Links clicked and navigation paths through the site
• Search queries entered on our website
• Items added to or removed from your cart
• Order frequency and preferences
• Referring website or URL that brought you to pequodsclub.click
• Exit pages and session duration

2.4 Device and Technical Information

We automatically collect certain technical information from your device when you access our website:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone
• Unique device identifiers
• Mobile network information

2.5 Location Data

With your consent, we may collect precise or approximate geolocation data to assist with delivery services, recommend nearby locations, or personalize your experience. You can withdraw this consent at any time through your device settings.

2.6 Communications and Feedback

If you contact us through email, contact forms, or customer service channels, we collect the content of your messages, your contact details, and any attachments or documents you provide. We may also collect reviews, ratings, or survey responses you submit.

2.7 Marketing and Preference Data

We collect data about your marketing preferences, including whether you have opted in or out of marketing emails, SMS messages, or promotional campaigns, as well as your responses to our marketing communications.

2.8 Cookie and Tracking Data

We use cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to collect information about your browsing behavior. For detailed information, please see Section 8 (Cookie Policy) below.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with the best possible experience and operating our business responsibly. Below are the specific purposes for which we use your data.

3.1 Service Provision and Order Fulfillment

The primary reason we collect your personal information is to fulfill your orders and provide our food services. This includes:

• Processing and confirming your online orders
• Coordinating delivery or pick-up logistics
• Sending order confirmation and status updates
• Handling returns, refunds, or order disputes
• Maintaining your account and order history
• Communicating with you about your orders or inquiries

3.2 Account Management

If you create an account with us, we use your information to:

• Create and manage your user profile
• Enable you to save preferences and reorder easily
• Authenticate your identity and protect account security
• Allow you to participate in loyalty programs or reward schemes

3.3 Analytics and Service Improvement

We use usage data, behavioral data, and technical data to analyze how our website and services are used, identify areas for improvement, and make informed decisions about our offerings. This includes:

• Conducting internal analytics to understand customer behavior
• Testing new features, website layouts, or menu presentations
• Diagnosing technical problems and improving website performance
• Tracking trends in customer preferences and order patterns

3.4 Marketing and Promotional Communications

Where you have given us permission or where we have a legitimate interest under applicable law, we may use your information to:

• Send you promotional emails, newsletters, or special offers
• Notify you about new menu items, seasonal promotions, or events
• Deliver targeted advertising on third-party platforms (such as social media)
• Personalize content and offers based on your preferences and order history

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

We may use your information to comply with applicable laws and regulations, respond to lawful requests from public authorities, enforce our Terms of Service, protect the rights and safety of our customers and staff, and prevent fraud or other illegal activity.

3.6 Business Operations

We may use your information for general business purposes, including recordkeeping, financial auditing, customer service training, and business planning.

4. Legal Basis for Processing

As a business operating in the United States, we process your personal information in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant state and federal regulations.

Our legal bases for processing your personal information include:

• Contract Performance: Processing necessary to fulfill your orders and provide you with our services.
• Consent: Where you have provided explicit consent, such as subscribing to our newsletter or enabling location services.
• Legitimate Interests: Where we have a legitimate business interest that does not override your rights, such as improving our website or preventing fraud.
• Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in certain circumstances as described below.

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting marketing. These providers are contractually obligated to protect your information and may only use it for the specific purposes we have authorized. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, or similar payment platforms)
• Delivery logistics partners
• Email marketing platforms
• Web hosting and cloud infrastructure providers
• Analytics providers (e.g., Google Analytics)
• Customer support tools and helpdesk software
• Fraud detection and security services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation or court order
• Respond to a valid request from government authorities or law enforcement
• Protect and defend the legal rights or property of Pequod's Pizza
• Investigate potential violations of our policies
• Protect the safety of our customers, employees, or the public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or any form of business reorganization, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Advertising and Analytics Partners

We may share anonymized or aggregated data with advertising networks and analytics providers to improve our marketing efforts. This data does not identify you personally. We may also use remarketing tools that allow us to display advertisements to you on third-party websites based on your prior visits to pequodsclub.click.

5.5 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in joint promotions or sweepstakes with partner brands.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Payment data is handled through PCI-DSS compliant payment processors.
• We use firewalls, intrusion detection systems, and regular security scanning to protect our servers.
• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• We use strong authentication methods, including multi-factor authentication for administrative access.

6.2 Administrative Security Measures

• Staff training on data protection and privacy best practices.
• Regular review and updating of our security policies and procedures.
• Contractual data protection obligations imposed on all third-party service providers.
• Incident response procedures to address any suspected data breaches promptly.

6.3 Limitations

While we make every effort to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you use our website and provide your personal information at your own risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights and have established procedures to facilitate your requests.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we share personal information for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and usable format.

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, you may exercise the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at pequodsclub.click and completing the available privacy request form

We will verify your identity before processing your request. We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits, remember your preferences, and improve the overall functionality of the site.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at pequodsclub.click.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it is held.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

10. Children's Privacy

Pequod's Pizza does not knowingly collect, use, or disclose personal information from children under the age of 18. Our website is not directed at minors, and we do not intentionally market our online ordering services or loyalty programs to individuals under 18 years of age.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take steps to promptly delete any such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information immediately.

11. International Data Transfers

Pequod's Pizza is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to and processed in countries outside the United States.

When we transfer your personal information to service providers located outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information and to comply with applicable data protection laws. These safeguards may include:

• Contractual clauses requiring the recipient to protect personal information to the same standards as we do
• Ensuring service providers are certified under recognized privacy frameworks
• Conducting due diligence on the data protection practices of our international partners

By using our website and providing us with your personal information, you acknowledge and consent to the transfer, processing, and storage of your information in the United States and potentially in other countries where the data protection laws may differ from those in your country of residence.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, online ordering integrations, or other external services that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review their respective privacy policies before providing them with any personal information.

When you click on third-party links from our website, you do so at your own risk. Pequod's Pizza disclaims all liability for the content, privacy practices, or security of any third-party website or service linked from pequodsclub.click.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals.

However, you can manage your cookie preferences and opt out of certain tracking technologies as described in our Cookie Policy. California residents also have additional rights under the CCPA regarding the opt-out of sale and sharing of personal information.

14. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you marketing communications about our menu, promotions, events, loyalty programs, and other offers related to Pequod's Pizza. These communications may be sent via email, SMS text message, push notifications (if you use a mobile application), or other channels.

14.1 Opting Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you
• Replying "STOP" to any marketing SMS message
• Contacting us directly at [email protected] with your request
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages, such as order confirmations, delivery updates, and account notifications.

15. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or this Privacy Policy, or if you have a concern about how we have handled your personal information, we encourage you to contact us first so we can address your concern directly.

15.1 Contact Us

To file a privacy complaint or raise a concern, please contact our privacy team:

We will acknowledge receipt of your complaint within 5 business days and will work to resolve it within 30 days. In complex cases, we may require additional time and will inform you of this accordingly.

15.2 Filing a Complaint with Government Authorities

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General — Privacy Complaints: oag.ca.gov/privacy

For users in other states, you may contact your state's Attorney General or consumer protection office if you believe your privacy rights have been violated. Additionally, you may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices:

• Federal Trade Commission (FTC): reportfraud.ftc.gov

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at pequodsclub.click with a new "Last Updated" date at the top
• Send an email notification to registered users at the email address associated with their account (where applicable)
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If we make changes that significantly affect your rights or the way we process your personal information, we will seek your consent where required by applicable law.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the way we handle your personal information, or if you wish to exercise any of your privacy rights, please do not hesitate to reach out to us:

We are committed to resolving any privacy concerns you may have and will do our best to respond to your inquiries promptly and thoroughly. Your trust is important to us, and we take our responsibility to protect your personal information very seriously.